Support

Whether you're placing your first bet on the NFL or spinning the reels on a Spinomenal slot, Horseshoe Casino is here to ensure your experience runs smoothly. Our support team understands the excitement of US online gaming and is dedicated to helping you with everything from account setup to transaction queries. With options tailored for American players, we're committed to making sure you get back to the action fast.

Unlock Instant Assistance with Live Chat

When you need help right away, our live chat feature connects you to a support specialist in seconds. Available 24/7, this option is perfect for quick questions about deposits using methods like Visa or Bitcoin, or even clarifying bonus terms on offers like our 100% up to $1,000 welcome bonus. Expect responses within a minute during peak hours, so you can resolve issues without missing a beat on your favorite sportsbook bets or casino games.

Reach Out via Email for Detailed Support

For more in-depth concerns, such as understanding wagering requirements on our 125% Bitcoin Welcome Bonus or troubleshooting a bank wire transfer, drop us an email at service@casinobaltimore.com. Our team typically responds within 24 hours, often sooner, ensuring you get thorough, personalized guidance. We handle everything from currency conversions between USD and Bitcoin to eligibility for promotions in states like New Jersey or Pennsylvania.

Call Us Anytime for Personalized Help

Sometimes, nothing beats a real conversation—pick up the phone and dial our general support line at 1-888-263-0000 or the casino-specific number at 1-866-234-1324. Our lines are open around the clock, with friendly experts ready to walk you through topics like redeeming your 75% Bitcoin Sports Bonus or navigating payment options including Tether/USDT and American Express. Calls are answered promptly, usually within a couple of minutes, making it easy to sort out gameplay hiccups or account verifications.

Discover Self-Help Resources That Save You Time

Before reaching out, check our comprehensive FAQ section and help center, packed with answers to common queries on topics ranging from minimum deposits for daily bonuses to earning Caesars Rewards points. You'll find step-by-step guides on using software from providers like Spinomenal, plus details on weekly reload offers up to $15. It's designed for quick navigation, so you can find what you need in moments and get back to betting on March Madness or playing live dealer blackjack.

Our support isn't just about fixing problems—it's about building trust so you feel right at home at Horseshoe Casino. The team is made up of gaming pros who know the ins and outs of US-regulated markets, from Michigan to West Virginia, and they're genuinely excited to assist with anything from poker bonuses up to $500 to rapid transfers. No matter the issue, we're here to make your time with us enjoyable and hassle-free, every step of the way.